Complaints and returns

Complaints will be processed no later than 14 calendar days from the date of submission

Complaints can be submitted in writing to the company's registered address:

Front-End Services Bartosz Parfanowicz

ul. Zielona 14A / 10

47-224 Kędzierzyn-Koźle


in electronic form by e-mail to the following address

What to include in the description of the complaint?

  • Information and circumstances regarding the subject matter of the complaint, in particular the nature and date of occurrence of the irregularity
  • Customer's requests
  • Contact details of the complainant - this will make it easier and faster for us to deal with the complaint

The information provided above is in the form of a recommendation only and does not affect the effectiveness of the complaint


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